Frequently Asked Questions

No, you don’t have to create account to browse our website. However, if you would like to place an order, then you’ll be prompted to provide your contact and delivery details during the checkout process. It is encouraged that to register an account with us so that you can track the status of your order as well as the details of previous orders placed. We’ll also be able to send you special offers that have been tailored to your needs.

If you are having challenges logging into your account, you can reset your password here.

Subscribe to our email newsletter to receive special offers and discount vouchers. Ensure that your email inbox will accept mail from us otherwise the newsletters will go directly to your junk email folder. So be sure to whitelist our email address.

Delivery times will vary depending on where the delivery address is. For delivery within Australia, see our Shipping Times reference table. Shipping times to overseas destinations will take longer and will depend on how long your local Customs Authority takes to process your consignment.

Yes, we deliver to any address within Australia.
No, we do not deliver internationally. Sorry for the inconvenience

Shipping costs depend on the total weight of your order as well as the delivery postcode. During the checkout process and before you proceed to payment, our website automatically calculates the shipping costs when you place items into the shopping cart and enter in the delivery postcode.

Simply sign into your account in the top right hand corner and select the “Account” link also in the top right hand corner.

Once in your account, to change your contact name, email or password, click on the link “Account Settings”. If you’d like to change your billing or shipping address details, click on “Addresses”.

A copy of your tax invoice will be emailed with your order and can be downloaded online by logging back into your account and looking for the relevant order.

We accept credit card and paypal.

We recommend referring to the label or to specific information on each individual product page on Ultimé Website for further guidance. Further to this, we recommend that you do not store Ultimé supplements in direct sunlight or heat.

The “Add to Cart” button is not available when a product is out of stock. Please click on any of the options for the product. A "Notify Me" button will appear. Please enter your email address to be notified when the product is back in stock and click on the "Notify Me" button.

We do not accept returns for simply changing your mind after purchase, unless we otherwise specify, such as where you cancel your order before we dispatch the goods, and we send you confirmation of the cancellation. Despite the above, nothing in these Terms of Purchase alter any rights you may have under the Australia Consumer Law. Please ensure you retain proof of purchase of purchasing products from our Site and the goods in question if you are looking at returning your goods. For further details, please email info@ultime.com.au and ensure you have your order number handy which was emailed to your nominated email upon successfully processing your order.